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FAQ

General Questions

What is Wealthable?

Wealthable is a mobile app designed to help individuals build wealth and manage Savings, Spending, and Borrowing better. It is a banking app built for everyone.

How is Wealthable different?

Wealthable is different to the other apps out there in many ways.

  • You have complete control over where you keep your money. ‘Vaults’ are sort of like traditional accounts, but you can create, edit, and delete them with just a tap. The opportunities are limitless! You can create as many as you want and for whatever you want. Saving for a new car? You can create a Vault for that. Budgeting for your monthly expenses? You can also create a Vault for those as well.
  • No Fees! This service is FREE!
  • No overdrafting, therefore no over spending.
  • You have complete control over your traditional account numbers. At WALT, we call them ‘VaultKeys’, but they do the same thing. You can give them to your gym or cable provider to set up auto-pay. That means that if someone gets a hold of your VaultKey, you can deactivate it and make a new one. You can make as many as you want and connect each of them to any Vault you’d like!
  • You can work on your Financial Health Score, which will help you manage your financial life better.
  • Wealthable also has Scheduled Saves. You can set up a savings schedule and Wealthable will move money from one Vault to another on your schedule.
  • WALT pays interest daily. Yep, you read that right. Your normal checking or savings account pays you monthly or quarterly, but WALT pays you each and every day that you have accrued at least $0.01 in interest.
Is Wealthable a checking or savings account?

Wealthable doesn’t have accounts like your typical bank.

Instead, your money is in a single portfolio with the ability to divvy up funds in a way that fits your budgeting needs and savings goals.

If you want to think about in terms of accounts, Wealthable can be both. All your money is kept in one place and you divide it out into savings vaults, spending vaults, and expense vaults— which function similarly to how checking and savings accounts do— but with more freedom to customize.

Are my deposits still insured by the FDIC?

Absolutely! Wealthable is powered by Southern Bancorp Bank, member FDIC, so your deposits are secured up to the maximum limit of $250,000.

Does Wealthable charge maintenance fees?

Wealthable does not charge a fee to use the app. That is more money for you to put in your savings Vault!

What about minimum balance fees?

No minimum at all! We take you as you are.

Overdraft fees?

We don’t stand for overdraft fees. There is no overdrafting with our service, allowing you to save even more money!

How does Wealthable make money?

Wealthable makes money the old-fashioned way; on the difference between the interest it pays versus the interest it earns. A win for everyone!

Does Wealthable use checks?
At this time, Wealthable does not allow users to write or deposit checks. 
What is Wealthable's routing number?

Our routing number is 082908751.

Can I have a joint Wealthable profile?

Profiles and portfolios are designed for one Individual, but you can send money to and share vaults with your friends and family. 

Card Questions

Does Wealthable come with a debit card?

Not yet, but it is coming!

Vaults

What are Vaults?

‘Vaults’ are sort of like traditional accounts, but you can create, edit, and delete them with just a tap. You can create as many as you want and for whatever you want. Saving for a new car? You can create a Vault for that. Budgeting for your monthly expenses? You can also create a Vault for those as well. 

What are the different Vault types?

There are 3 types of Vaults:
• Spending – Everyday spending 
• Expenses – Recurring bills or payments
• Savings – One-time goal (New Car or Vacation)

How do I open a Vault?

From your dashboard, click the + sign under the Vaults section, and WALT will walk you through the process. You’ll choose which type of Vault you’d like to open and set up goals and Scheduled Saves into the vault.

How do I add money to a Vault?

There are many ways to add money to a Vault, the easiest is simply to “move money” from Spending. You can also set up Scheduled Saves from other vaults or deposit through a linked account or your paycheck. 

What is "My Spending"?

All users have a Vault called ‘My Spending’ that acts as a default Vault, but you can send or receive money from other vaults. 

Can I see the total balance of all my Vaults?

For sure! That’s the number you see on the home page of your dashboard.

How many Vaults can I create?

You can create as many vaults as you want! 

Is there a limit to how many times I can move money between Vaults?

No, you can move as often as you want.

Can I pay my bills directly out of Vaults?
You sure can! You can generate Vault Keys (our version of “account numbers”) for any Vault. You can reassign or deactivate a Vault Key at any time.  You can provide vendors such as your utility company with your Vault Key and routing number, so they can directly debit from your designated Vault.

Miscellaneous Questions

Can I send money to friends or family?

Yes! They just need to be a Wealthable user.

Can I share Vaults with friends or family?

Wealthable’s Vault system is designed so that you can allow friends and family to contribute to your Vaults. This can be especially useful for when Grandma wants to donate to Junior’s college savings or when your roommate needs to contribute to rent and utilities.

What should I do if I don't recognize a transaction?

Contact customer support immediately by going to the Help section of the app!  There are many legitimate reasons why you may not recognize the transaction. We’ll do everything we can to verify the origin of the transaction. 

What should I do if I forgot my login credentials?
On the login screen, there is a link to reset your password. Tap the link, enter your email address and you will be sent a code to reset your password.
How do I change my password?
From your dashboard, tap the Menu icon in the upper left side of the screen. Then scroll down to Settings. After you open Settings, scroll down to security settings and tap password. From there, you’ll reset your password.